Rate & Claim Policy
The rates we quote, unless specified, are usually FOB Kathmandu Nepal. They do not include any shipping, handling and insurance charges. Shipping charges differ according to the gross weight of the shipment, the final destination of the shipped goods, and the airline or courier service used. We may not be able to use the same airlines for every shipment.
We can inform our customers the cost of shipping once the gross weight of the shipment, the final destination of the shipped goods, and the method of transportation is confirmed. Shipping charges also include handling charges at both ports of origin (Kathmandu) and destination (buyer's airport) and, sometimes, insurance charges. Customs clearance charges, if any needs to be paid in the buyer's country, are not included in the shipping charge. Please contact us to inquire about our rates.
What does FOB Kathmandu rate mean?
FOB is an INCOTERMS (International Commercial Terms), which is a universally recognized set of definitions of international trade terms. FOB Kathmandu rate includes the selling price of the good and the delivery of the good on board the vessel at Kathmandu, Nepal. The rate does not include any shipping, handling, insurance charges and customs clearance charges at the buyer's country.
We take every measure to ensure that our customers' receive their orders undamaged. Unfortunately, problems do arise sometimes. We advise our customers to immediately check the goods once they arrive at their premises and put forward claims for any damaged goods. We accept claims for damaged Cashmere products only up to fifteen(15) days and after that do not honor any claims for damaged goods . We either add account credit with the amount already paid or replace the damaged pieces as soon as possible.
If you have further questions or comments regarding the cashmere, please do write us,we will be stand to assist you 7 days a week, 24 hours a day.